• We help you to get the most out of your computer (PC or Mac) and its integration with your phone
• No more wasted time almost achieving but not quite
• Easy appointment booking system
How many times do you get a problem that should be simple but then run into something that makes it hard or annoying, you know, like where has my file gone? And why does it keep putting it there? That’s where Links Support comes in. We try and answer these sorts of questions without all the techno babble and at the same time, we show you how to solve the real problem which typically is hidden in some sort of preference or control panel setting.
For example, you’re in an application and you hit save (although a lot of people don’t), they just close the file and boom! it’s no longer where you think it should be when you try and open it. It may be because you had navigated away from the default folder when opening a file and so when you save it saves in ‘Documents’ but when you go File Open you’re looking inside some other folder and don’t see the file you have just saved.
How can you stop this? Every time it happens it gets more frustrating. There may be a setting along the lines of ‘save in the last folder opened’ that you may not know about, or there may be an add-on that forces this behaviour, or it may work on MacOS 10.x but work differently on Windows x.x. All questions that Links Support can help solve.
It’s the simple ‘Why does it do this?’ questions that come up again and again. Its not that people don’t know. It’s normally that the application presents the answer in a slightly techie way that normal users don’t quite get. So we try to answer these questions in a practical way that also teaches the person how to solve the problem and remember what was done. One of our main ways to do this is NOT to take control of a user’s computer, but to use a screen sharing application that allows us to talk the person through the sequence of steps to solve the problem.
And the technique of not presenting you with something done, but helping you understand how to do it, is the cornerstone of our support team’s help.
This also works well with things like updating your website. It costs money to have a professional person update your website for you and many people don’t see the value in paying someone else. With standard online systems (WordPress, Joomla, Wix etc) when publishing and updating your website sometimes you hit a wall with how to do something. Yes everyone can keep trying things until it works but quite often a quick chat with one of our team will point you in the right direction and away you go. This is how we like to help people with Links Support.